Contact
Get in touch — we will help you choose, answer questions and provide support.
Inventars.lv
inventars.lv
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Email info@inventars.lv
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Opening hours Mon–Fri: 09:00–18:00 Sat–Sun: Closed
Company
SIA Velvet Delivery
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Company name SIA Velvet Delivery
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Reg. No. 40203664266
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Legal address Daugavpils, Cēsu iela 14-17, LV-5401
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Bank Luminor Bank AS Latvijas filiāle
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IBAN LV75RIKO0002930389707
Write to us
We will reply as soon as we can.
Frequently asked questions
How soon will I receive the advance invoice after ordering?
Usually within about an hour during business hours, and no later than 24 hours. We need this time to confirm stock and prepare the order. Right after checkout you will also get an email confirming that we have received your order.
Can I order as a company?
Yes. Register as a company and place the order with your company details — the advance invoice will be issued to the legal entity. We are not a VAT payer, so VAT is not shown on the invoice; prices on the site are final for both private and business customers.
What if I have not received the invoice by email?
If the invoice has not arrived within 24 hours, first check your spam folder. If it is not there — call, write on WhatsApp or email us using any of the contact options on this page.
Can I change or cancel an order?
Yes. Contact us by phone, WhatsApp or email. You can change or cancel before the advance invoice is issued, and also after — as long as the order has not been paid.
Is click & collect / in-store pickup available?
We are currently an online shop only — there is no walk-in pickup or service point yet. We plan to add this based on customer demand.
What if my Omniva or Venipak parcel has not arrived or the notification is missing?
Contact us by phone, WhatsApp or email — we will check the shipment status and help with next steps.
Do you deliver to a locker if the item is large or heavy?
We offer Omniva and Venipak lockers as well as courier. At checkout please choose the method that fits the item size. If the choice is not suitable, we will contact you and adjust the delivery method.
How do I submit a warranty claim?
Contact us (phone, WhatsApp or email) with your order number and a description of the product — we will help you through the warranty process.
When and how can I return a product?
Consumers have a 14-day right of withdrawal from the day they receive the goods (distance contract). The product must be unused, in original packaging and complete. Notify us of the withdrawal and return the goods within 14 days. We refund after we receive the goods (or proof of return). Some items (e.g. hygiene or customised) may be excluded — we will say so if that applies.